Shipping & Refund Policy
Refunds are reviewed based on the tailored nature of consulting, travel, and entertainment services.
General Policy
Patrick Queen Holdings Limited provides customized consulting, travel, and entertainment services.
Due to the tailored nature of services, refunds are governed by the conditions below.
Deposits & Advance Payments
Deposits are generally non-refundable and may cover early-stage work or reserved project capacity.
- Project reservation
- Research
- Scheduling
- Third-party coordination
- Travel planning
- Entertainment booking preparation
Consulting Services
Consulting services become non-refundable once work begins.
- Strategy sessions
- Advisory consulting
- Business planning
- Hospitality consulting
- Revenue analysis
- Venue development
Travel Services
Travel services may involve third-party providers. Refunds depend on supplier policies.
- Hotel terms
- Airline rules
- Tour provider terms
- Reservation deadlines
Third-party cancellation fees may apply. Patrick Queen Holdings Limited cannot guarantee refunds after bookings are confirmed.
Entertainment Services
Entertainment bookings may involve artist, venue, scheduling, and production commitments.
- Artist commitments
- Venue coordination
- Scheduling
- Production planning
Refunds are generally unavailable after confirmation.
Client Cancellation
Clients requesting cancellation must notify us in writing.
Refund requests are reviewed individually. Approved refunds may take 7–21 business days depending on payment processor timelines.
Company Cancellation
If Patrick Queen Holdings Limited cannot provide agreed services, we may take one or more of the following actions:
- Reschedule services
- Offer replacement services
- Provide partial or full refund where appropriate
Chargebacks & Disputes
Clients should contact us before initiating chargebacks.
Improper chargebacks may result in:
- Suspension of services
- Account restriction
- Recovery actions
Contact Information
Patrick Queen Holdings Limited
Hong Kong Registered Company
Email: hello@patrickqueenholdings.com